Cancelling a transaction

Ways to cancel a transaction

To the extent that you have the right to cancel a transaction, in accordance with the terms of product purchase, the site's regulations and/or the Consumer Protection Law 1981, you may send a transaction cancellation notice, in one of the ways below:

1. Ltd. (phone number 08-9380937 or in one of the chain's stores).

2. By registered mail (to the address: 4 Ben-Gurion St., Nes-Ziona 7403201).

3. By e-mail (to the e-mail address: info@miainspiration.com ).

4. By facsimile (by fax no. 08-9380936).

5. In a WhatApp message to the number 050-8380937

6. Online - by sending the cancellation notice form that appears below and is also available on the "Transaction Cancellation/Contact Us" tab on the website's main page.

In the cancellation notice, please state your full name, order/invoice number and phone number to identify the transaction and product data you wish to cancel.

Please note that in the absence of details that would allow identification of the transaction and/or the product(s) from the transaction that you are requesting to cancel, there will be a delay in the cancellation until the details are clarified using the contact information in the company's possession.

Cancellation times

You can cancel the transaction within 30 days of the purchase.

In the event of cancellation due to a defect in the product, due to a discrepancy between the product and the details provided regarding the product, because the product was not delivered to you on time or due to another violation of the terms of the contract ("discrepancy"), we will return the part within 14 days of receiving the notification of cancellation From the transaction price you paid for the product, we will cancel the charge, provide a copy of the charge cancellation notice and will not charge you any cancellation fees.

In the event of cancellation for reasons other than a defect in the product or non-conformity, within 30 days of receiving the notice of cancellation, we will refund the part of the transaction price you paid, cancel the charge due to the transaction, provide a copy of the charge cancellation notice and collect a cancellation fee of 5% of the transaction value or 100 NIS h (the lower of the two).

The option to cancel the transaction does not cancel our option to demand a refund for products that are damaged or that have been used or their packaging.

To avoid damage to the product, we recommend returning the product in its original packaging, when it is intact and without any damage or damage and without having been used in any way.

People with disabilities, senior citizens and new immigrants (according to the definition in the law), who made a transaction on the website that included a telephone conversation with a representative of Mia Inspiration, can cancel the transaction within four months from the date of the transaction, from the day of receiving the product or from the day of receiving a document that contains the details mentioned in subsection 14c (b) to the Consumer Protection Law (according to the later date between them).