questions and answers
Shipments
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You can order delivery in any of the following ways:
1. Courier to home or work - delivery time up to 5 business days. The shipping cost is 20 NIS, and for purchases over 299 NIS - free!
2. Collection from a distribution point - delivery time is up to 5 business days. The shipping cost is 10 NIS, and for purchases over 299 NIS - free!
3. Collection from Miya stores - coming soon! -
It is best to choose an address where it will be convenient for you to receive the shipment. Delivery hours are Sunday-Thursday between 8:00 a.m. and 8:00 p.m., so there is enough flexibility to choose the place that is most convenient for you.
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Yes, sure. If you have not yet received an update from the delivery company that the package is on its way, you can contact customer service on Sunday-Thursday between 08:00 and 15:00 and change the address. If you have already received an update from the shipping company that the package is on its way, you can update them directly through the link in the SMS you received from them.
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You can authorize the courier to leave the shipment by the door or in the electrical cabinet. It's just worth paying attention - in this case we cannot be responsible for the damage or loss of the shipment. By the way, when the package leaves, we will send you an SMS message from the courier company with the option to track the order and arrival times.
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You can pick up the package from one of our stores, and it's also free of course. When the package arrives at the store, the branch will contact you and you can come pick it up.
Please note that currently a request for delivery to the branch is only made through customer service. -
At the end of the order, you can choose a collection option from one of our distribution points. When the order arrives at the collection point, we will send an SMS message with all the necessary information. The package must be collected within 14 days. After them it will be returned to us.
Exchanges and returns - website
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You can exchange products in several ways:
1. Items purchased on the site can be returned within 30 days from the date of purchase at one of the Mia stores upon presentation of the purchase invoice. Exchanges will be made according to the price as it appears on the purchase invoice.
2. Via courier to the house at a cost of NIS 20 each way.
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You can get a refund in two ways:
1. You can return products you bought on the website and receive a monetary credit for them within 30 days of the purchase at one of the Mia stores. We will be happy to offer a credit upon presentation of an invoice. The financial credit will be made according to the price that appears on the invoice and through the means of payment with which you made the order.
2. Via courier to the house at a cost of NIS 20 each way.
Exchanges and returns - stores
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You can exchange or return items you bought in Mia stores up to 14 days from the date of purchase. To exchange or return items you need to arrive with an invoice or exchange note.
Items of clothing and footwear purchased at the end of the season can be exchanged or returned up to 5 days from the date of purchase.
Items bought at a 70% discount can be exchanged or returned up to 2 days from the date of purchase, for which a cancellation fee (50% or NIS 100) will be charged, whichever is lower.
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If you regretted within two business days of the purchase, you have the invoice, you can get a full refund for the payment method from which the transaction was made.
Items bought with gift cards or credit can be credited and not refunded.
promotions
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The prices of all the products are the same on the website and in the stores, but sometimes the website has promotions or benefits that are only intended for purchase on the website.
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The coupon code has a special field that appears in the shopping cart and at checkout. After you enter the code in the field, and if the code is correct, the discount is updated automatically.
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Only one coupon can be redeemed during an order.
general questions
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The easiest is to enter our size chart, which is in the description of each item. The table has the details regarding the measurements of each item, so you can order exactly what fits.
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Absolutely not required. You can use the "order as a guest" option found on the login page and order through the website without registering, when the details you enter on the checkout page will be used to send the invoice and the package. Still, it's worth signing up for the site and receiving a 10% discount as a gift to use on your first order.
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The store's products will appear under the categories listed on the website, or using the search button.
For each product, you can choose the desired color and size, and then add the product to the shopping cart by clicking the "Add to Cart" button.
After you have finished adding all the products, click on the "Proceed to payment" button and complete the purchase. -
You can update the password on the 'My area' page. There you will be transferred to a new page where you will be asked to fill in the email address you registered with. The new password will be sent to you after a few minutes directly to this address.
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You can order by phone through customer service
on the phone number 08-9380937
or on WhatsApp 050-8380937
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You can pay in interest-free payments on the website with credit cards:
NIS 200 - NIS 400: 2 payments
400 NIS - 800 NIS: 3 payments
800 NIS - 1200 NIS: 4 payments
1200 NIS and above: 5 payments
* It is not possible to make a payment using direct credit cards of all banks and companies.
* It is not possible to make a payment with a Diners credit card. -
The charge will be made automatically and immediately at the end of the order process.
Completion of the order process is conditional upon receiving approval from the credit company for the execution of the charge.
*In the event that the transaction was not approved by the credit company, you will receive a notification while browsing the website.
*Payment by direct credit card will not be honored when purchasing on the website -
At the end of the purchase process, you will be transferred to a page where you will be presented with a confirmation of the purchase, along with the order number. An automatic confirmation of the order will also be sent to the email address. If the order has not been placed for any reason, our customer service will contact you.
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The charge is made only after the actual collection, therefore even when a customer enters the credit, she is not obligated, but only a limit is kept for her in the amount she supposedly made an order. After the collection of the items and their actual presence, the credit is debited at the physical cash register.
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There is no need to credit since you are not actually charged, the frame reserve will be released at the time of the next credit charge.
Defective product
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We absolutely want to take responsibility for our products. You can bring the product to any of our stores with the defective product and a receipt or other proof of purchase, and if the item is defective we will allow you to exchange it or receive a credit for it.
Another option is through a courier to the house at no cost.
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You can exchange a damaged product in any of our stores.
or by courier to the house at no cost.
Gift card / BUYME
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You can pay with BUYME cards on the website and in the store
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer's defects. -
To redeem a BUYME voucher on the website, you must select the BUYME payment option at the checkout stage and enter the card number
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There are several options in the case of canceling a transaction or exchanging products purchased on the Mia website:
1. Replacing the product with another product, depending on the stock in the store.
2. Receiving a credit for future use in Miya stores.
In both cases, the exchange/credit will be made according to the amount actually paid for the returned product. -
In the case of a purchase at a Mia store, you can return the product and exchange it for another product, or receive a credit for a future purchase at one of the Delta chain stores. In both cases, this will be done according to the amount actually paid for the returned product.
