Exchanges and returns
Here are some things to note about exchanges and returns:
You can exchange products purchased on the site or return them for a credit in any of our stores. Exchange must occur within 30 days of purchase and during that time the purchase invoice must be presented
Exchange of products bought on the site depends on their availability in stock
Products exclusive to the site or out of stock - cannot be exchanged but can be returned and refunded
Mia Inspiration's product return policy always complies with and is subject to consumer protection laws
cancellations
If you purchased a product on the MIA website and regretted it, you can always cancel the transaction in accordance with the provisions of the law
consumer protection. Here is a summary of the main things:
You can cancel any purchase from our website
Cancellation times:
You can cancel the transaction within 30 days of the purchase, within 21 days from the day of receiving the product or from the day of receiving a document that contains the details mentioned in subsection 14c(b) of the Consumer Protection Law (whichever is the later date).
Cancellation methods:
The transaction cancellation notice made on the website can be sent in any of the following ways:
Orally, through Mia's customer service at 08-938-0937
or in a verbal message at one of the chain stores,
By registered mail, to the address: 4 Ben-Gurion St., Nes-Ziona 7403201
by fax number 08-9380936
Online - by sending the cancellation notice form that appears below and is also available in the "Transaction Cancellation" tab on the main page of the website
In the cancellation notice, name and ID number must be stated. So that we can help you quickly and easily, you also need to attach the invoice, and through it we will identify the transaction and the amount
In the event of cancellation due to a defect in the product, due to a discrepancy between the product and the details provided regarding
for the product, because the product was not delivered to you on time or because of another breach of the terms of the contract ("non-conformity"),
We will return within 14 days of receiving the notice of cancellation the part of the transaction price you paid for the product, cancel the charge, provide a copy of the charge cancellation notice and will not charge you any cancellation fees.
In the event of cancellation for reasons that are not a defect in the product or a mismatch, we will return within 14 days of receiving the notice of cancellation the part of the transaction price you paid, we will cancel the charge due to the transaction,
We will provide a copy of the charge cancellation notice and collect a cancellation fee at a rate not to exceed 5% of the price of the property subject to the contract or transaction, or NIS 100, whichever is lower.
In case of cancellation of a transaction made through BuyMe, the consumer will receive a credit for a future purchase in a chain of stores.
The option to cancel the transaction does not cancel our option to demand a refund for products that are damaged or that have been used or their packaging.
To avoid damage to the product, we recommend returning the product in its original packaging, intact and without any damage or damage and without any use.
People with disabilities, senior citizens and new immigrants (according to the definition in the law), who made a transaction on the website that included a telephone conversation with a Miya representative,
can cancel the deal within four months from the date of the deal, from the day of receiving the product or from the day of receiving a document that contains the details mentioned in subsection 14c(b) of the Consumer Protection Law (whichever is the later date).
